It's official: Credit unions have retained their title, for the 17th consecutive time, as financial institution leaders when it comes to customer satisfaction, according to the latest American Banker/Gallup consumer survey. Credit unions have held the top spot over banks and thrifts every year since the satisfaction survey was first conducted in the 1980s. Nearly 75% of consumers surveyed who use a credit union as their primary financial institution said they were "very satisfied." Banks, by contrast, received a 58% "very satisfied" rating. Savings and loans and other thrifts scored 68% in this area.

Credit Union National Association President and CEO Dan Mica cites two reasons: credit unions’ not-for-profit cooperative structure, and "credit union boards and staffs who have maintained the highest level of member service and satisfaction."

The survey of 1,001 U.S. households, was conducted by national telephone poll by the Gallup organization for the American Banker newspaper, an independent trade paper.

The Catholic Family hopes you're as happy as surveyed consumers with service CFFCU provides. Please don't hesitate to let us know how we can serve you better!